tag:blogger.com,1999:blog-1299053910466115973.post4356906351504917060..comments2023-09-01T07:19:15.302-04:00Comments on Avid Writer: Rebounding from a MistakeKimberly Benhttp://www.blogger.com/profile/08163102442191692386noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-1299053910466115973.post-33968964865610748672009-02-05T09:28:00.000-05:002009-02-05T09:28:00.000-05:00Devon, your feedback means a lot. I'm like you - I...Devon, your feedback means a lot. I'm like you - I don't waste time doing business with companies that have poor customer service.Kimberly Benhttps://www.blogger.com/profile/08163102442191692386noreply@blogger.comtag:blogger.com,1999:blog-1299053910466115973.post-52469865799664845092009-02-05T09:20:00.000-05:002009-02-05T09:20:00.000-05:00You make wonderful points.I know how upsetting it ...You make wonderful points.<BR/><BR/>I know how upsetting it is to make a mistake and how hard it is to stop giving yourself grief.<BR/><BR/>You took all the right steps and immediately fixed it, proving to your client that you take responsibility and action.<BR/><BR/>I am a huge customer service harridan. I stop doing business with companies that treat me badly -- and I report them to the BBB if the manager or owner won't take my complaint seriously.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1299053910466115973.post-35573176463411932462009-02-04T16:05:00.000-05:002009-02-04T16:05:00.000-05:00hem, I appreciate you being so honest admitting th...hem, I appreciate you being so honest admitting that you sometimes make mistakes. I feel so much better now posting my experience knowing that I am not the only one. I tend to beat myself up over things like this, but as Lori wisely said, it's better to admit it, fix it and not dwell on it.<BR/><BR/>I like to think that what you said about THE WAY clients perceive service providers who immediately fess up and fix the problem is true. :)Kimberly Benhttps://www.blogger.com/profile/08163102442191692386noreply@blogger.comtag:blogger.com,1999:blog-1299053910466115973.post-9684829206940744692009-02-04T15:14:00.000-05:002009-02-04T15:14:00.000-05:00Kimberly:Great post on an important topic. As one ...Kimberly:<BR/>Great post on an important topic. <BR/><BR/>As one who screws up on a regular basis, I continue to be impressed by the power of the honest admission, followed by a detailed plan to fix the problem. <BR/><BR/>In an age of dwindling attention to customer service, I find that many people expect little more than a list of excuses (in other words, a defensive screed about why it really wasn't my fault). <BR/><BR/>Service providers who 'fess up to what they did wrong, & immediately take steps to rectify the situation aren't only making the best of a bad situation, but are also impressing their customers with honesty, transparency, & redoubled effort -- valuable commodities in any era, but (I believe) especially important today.hugh.c.mcbridehttps://www.blogger.com/profile/00395426695239508341noreply@blogger.comtag:blogger.com,1999:blog-1299053910466115973.post-70677249418969068162009-02-03T13:49:00.000-05:002009-02-03T13:49:00.000-05:00I agree about not dwelling on it. It can drive you...I agree about not dwelling on it. It can drive you nuts and cause the client to panic more than is necessary.Kimberly Benhttps://www.blogger.com/profile/08163102442191692386noreply@blogger.comtag:blogger.com,1999:blog-1299053910466115973.post-23764608008625456542009-02-03T13:26:00.000-05:002009-02-03T13:26:00.000-05:00When I screw up, I fix it on my own dime. Any addi...When I screw up, I fix it on my own dime. Any additional time needed thanks to my mess up is not billed to the client. I apologize, fix it immediately, and move on. If we dwell, we'll drive ourselves nuts. :))Lorihttps://www.blogger.com/profile/18045985667596964511noreply@blogger.comtag:blogger.com,1999:blog-1299053910466115973.post-82838658252106849872009-02-03T12:56:00.000-05:002009-02-03T12:56:00.000-05:00Thank you for the kind complement, Laquita. I know...Thank you for the kind complement, Laquita. I know that for me getting poor customer service is a deal breaker, so I try to do unto others...Kimberly Benhttps://www.blogger.com/profile/08163102442191692386noreply@blogger.comtag:blogger.com,1999:blog-1299053910466115973.post-39778700613076983232009-02-03T12:44:00.000-05:002009-02-03T12:44:00.000-05:00Your posts are always so informative.I agree about...Your posts are always so informative.<BR/><BR/>I agree about customer service - great customer service always brings the customer back - learned that in retail :o)Laquitahttps://www.blogger.com/profile/18418620084044106211noreply@blogger.com